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As part of our pledge "to be transparent in our programs, goal and progresses," we committed to share key animal care metrics, openly criticize ourselves when appropriate, and honestly and respectfully answer those who constructively criticize us.
As part of that, we are publicly documenting positive and negative incidents and reporting on the actions taken as part of our journey of continuous improvement.
| Reported Incident | Response |
| January 2026: At the Rockingham plant, an associate used a cage to transfer chicken onto the platform. | Associate was given an initial warning, and all associates were retrained. |
| January 2026: At the Rockingham plant, an associate used a cage to transfer chicken onto the platform. | Associate was given an initial warning, and all associates were retrained. |
| January 2026: At the Cromwell plant, third party monitoring observed a live bird in the scalder. | Harvester associate was retrained on proper procedures, and the supervisor completed follow-up observations to ensure continued compliance. |
| February 2026: At the Salisbury Live Haul, we were made aware that an associate mishandled a bird. | All team members were retrained. |
| March 2026: At the Perry plant, an associate did not euthanize a bird correctly. | Associate was suspended and removed from that position. |
| March 2026: At the Accomac Live Haul, an associate moved a catching pen while a live bird was caught in the fence. | All team members were retrained on monitoring the movement of pens, to ensure no harm to the birds going forward. |
| March 2026: At the Lewiston plant, third party monitoring observed a live bird in the DOA bin. | Associates were retrained on process requirements. |
| March 2026: At the Perry plant, an associate used a cage to move birds. | Associate was suspended. |
| March 2026: At the Cromwell plant, an associate used a cage to move birds. | Associate received coaching. |
| April 2026: At the Cromwell plant, an associate used a cage to move birds. | Associate was given initial warning. |
| April 2026: At the Rockingham plant, an associate used a cage to move birds. | Associate was terminated. |
| May 2026: At the Salisbury plant, third party monitoring observed that birds were distressed in the receiving area. | Associates were retrained on process requirements. |
| June 2026: At the Salisbury Live Haul, an associate kicked and ran over a bird with a forklift. | Associate was terminated. |
| June 2026: At the Rockingham plant, an associate identified a forklift safety improvement opportunity. | Concern was addressed with maintenance forklift operators through retraining, and the individual who identified the opportunity was recognized. |
| Reported Incident | Response |
| January 2025: At the Rockingham plant, third party monitoring observed uncut birds entering the scalder. | Associates were disciplined and retrained. |
| January 2025: At the Salisbury plant, Stunner was not lowered which caused birds to drown during line downtime. | Associates were disciplined and retrained. |
| February 2025: At the Rockingham plant, associate used a cage to move birds and injured them. | Associate was terminated. |
| February 2025: At the Rockingham plant, associate misused proper live hang procedure. | Associate was terminated. |
| April 2025: At the Rockingham plant, third-party monitoring identified live birds entering the scalder. | Associates were coached on our welfare protocols. |
| June 2025: At the Rockingham plant, associate used a cage to move birds and injured them. | Associate was terminated. |
| September 2025: At Cromwell plant, forklift driver mishandled birds. | Driver was issued with written counseling, and all drivers were retrained. |
| October 2025: At Cromwell plant, a dumper operator ran over a bird with a module. | Operator was given a written warning. |
| December 2025: At the Dillion plant, an associate observed instances of improper bird handling during loading. | All live haul crew members received retraining; the crew leader was disciplined, and the associate was recognized for bringing the incident to management’s attention. |
| December 2025: At the Rockingham plant, an associate hit a bird with a cage on the dumper belt. | Associate was terminated due to reoccurring incidents. |
| Reported Incident | Response |
| February 2024: At the Accomac plant, we were made aware that an associate mishandled a bird. | Associate initially suspended and retrained, then terminated due to lack of improvement. |
| March 2024: At the Rockingham plant, third-party monitoring identified an associate who mishandled a bird from the dumping platform to the takeaway belt. | Associate suspended and retrained. |
| April 2024: At the Perry plant, multiple associates were identified for mishandling birds. | All associates involved were suspended and retrained. |
| April 2024: At the Lewiston plant, third-party monitoring observed a living bird in the DOA bin. | Associate was suspended and retrained. A new process was then implemented to ensure all birds are handled appropriately moving forward. |
| May 2024: At the Dillion plant, we were made aware that an associate mishandled a bird. | Associate was coached and retrained. |
| May 2024: At the Rockingham plant, third-party observed damaged cages that impacted our birds. | Cages were identified and removed from the system. Live haul crews were coached. |
| August 2024: At the Cromwell Plant, third-party monitoring observed multiple living birds in the DOA bin. | Birds were removed, and all associates involved were retrained and coached. |
| August 2024: At the Rockingham plant, associates used a cage to move birds. | Associates were suspended, retrained, and coached on our welfare protocols. |
| September 2024: At the Cromwell Plant, third party monitoring observed multiple living birds in the DOA bin. | Birds were removed, and all associates involved were retrained and coached. |
| September 2024: At the Cromwell plant, an associate ran over a bird with a cage. | Associate terminated. |
| September 2024: At the Perry plant, an associate ran over a bird with a cage. | Associate terminated. |
| September 2024: At the Rockingham plant, third-party monitoring observed a living bird in the DOA bin. | Associate was suspended and retrained. |
| September 2024: At the Accomac plant, associates used a cage to move birds. | Associates were suspended, retrained, and coached on our welfare protocols. |
| October 2024: At the Rockingham plant, third-party monitoring identified a live bird entering the scalder. | Associates were coached on our welfare protocols. |
| October 2024: At the Rockingham plant, an emergency shutdown was conducted due to unfollowed procedures. | At the Rockingham plant, an emergency shutdown was conducted due to unfollowed procedures. |
| October 2024: At the Salisbury plant, management identified an associate mishandling birds while talking on the phone. | Associate initially suspended and retrained, then terminated due to lack of improvement. |
| November 2024: At the Rockingham plant, third-party monitoring identified live birds entering the scalder. | Associates were coached on our welfare protocols. |
| December 2024: At the Salisbury plant, third-party monitoring identified birds being left in the stunner during operational shutdown. | Associates were coached on our food safety protocols. |
| December 2024: At the Rockingham plant, third-party monitoring identified live birds entering the scalder. | Associates were coached on our welfare protocols. |
| December 2024: At the Dillion plant, third-party monitoring discovered the mishandling of birds at the loading dock. | Associates were coached on our welfare protocols. |
| Reported Incident | Response |
| June 2023: Third-party monitoring in Rockingham shows associate using phone, resulting in bird being struck by a module. | Associate suspended and retrained. |
| June 2023: We were made aware of improper culling and mortality procedures on our ranches. | Inspection confirmed report. Associates retrained. |
| May 2023: In Dillon, third-party monitoring shows associate failing to inspect platform prior to dumping birds. | Associate warned and retrained. |
| April 2023: In Cromwell, third-party monitoring identified associate mishandling bird. | Associate warned and retrained. |
| April 2023: Dillon plant notified that garage maintenance associates were mishandling birds. | Maintenance associates trained on proper procedures. |
| April 2023: In Perry, third-party monitoring shows some one mishandled several birds. | Couldn’t identify specific associate so all associates were retrained. |
| December 2023: At the Rockingham plant, an associate injured birds with cage on dumper belts. | Associate was terminated due to previous incidents. |
| December 2023: At the Cromwell plant, an associate injured birds with cage on dumper belts. | Associate was suspended and coached. |
| December 2023: At the Perry plant, an associate injured birds with cage on dumper belts. | Associates were coached on our welfare protocols. |